Returns & Exchanges
Due to the perishable nature of our premium meats and seafood, we are unable to accept physical returns; however, we are committed to your satisfaction and will provide a replacement or credit for any orders that do not arrive in perfect condition.
Inspect Your Delivery
Upon arrival, please immediately inspect your package and ensure all items are present and remain frozen or cool to the touch.
Document Issues
If you notice any damage to the packaging or quality concerns, please take clear photographs of the product and the shipping label within 24 hours of receipt.
Contact Support
Reach out to our customer service team via email or phone with your order number and the documentation of your concerns to initiate a claim.
Resolution Process
Our team will review your request and, upon verification, will issue a full refund to your original payment method or expedite a replacement shipment at no cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing